QUESTIONS is an online service for international customers to shop from Turkish websites and have packages shipped safely and securely from Turkey to their address. Through our easy-to-use platform and our worldwide partners, we offer package forwarding and international shipping services to make global shopping simple, convenient, and affordable.

Signing up on is free and easy. Simply fill out the form found on the homepage and create your account.

Turkey address is a special address provided by so that you can send packages to your Turkey address. This address is used for delivery within Turkey and for shipping outside the country.

Make sure to take a look at our suggested sites section on the shopping page to find the best deals. Don't forget to compare prices online before making a purchase.

Shopping online with is easy. All you need to do is search for the product you wish to purchase, add them to your cart and proceed to checkout.

By becoming a member of, you can do tax-free shopping in Turkey by getting your own address in Turkey, shopping online and sending your packages to your address in Turkey. You can also manage and send your packages through the website

Once your purchase has been made, will provide you with a tracking code. You can then use this code to manage and ship your packages to any address you choose.

Once you sign up for a free account at, you will receive a unique Turkey address. You can then use this address while shopping online from Turkish sites. When you check out, provide our address as the shipping address. We will receive your package and store it in our secure warehouses. Once you provide us with your preferred shipping address, we will combine, repack, and ship your package to you internationally.

Answer: Yes, OnlineTurkey ships to countries all over the world, including more than 190 countries. For a full list of countries we ship to, please see our Shipping Information page.

Answer: The shipping cost depends on the item purchased and the destination. For more detailed shipping information and pricing, please see our Shipping Information page.

Answer: Yes, OnlineTurkey offers tracking for most orders, and you can track your order through the tracking link provided on your Order Confirmation page. You can also log into your account on the OnlineTurkey website to view your orders and their corresponding tracking numbers.

Repackaging involves manually changing the packaging of a product to suit individual customer needs. Automatic rescale, on the other hand, is a feature that allows customers to quickly change the size of a product, such as a shirt or a pair of shoes, to fit a particular occasion

Answer: Yes, OnlineTurkey provides customers with discounts of up to 80% off select items. To access these discounts, customers must sign up for an OnlineTurkey membership. Through the membership, customers can get access to exclusive deals, promotional offers, and more.

Yes, employs the highest standards of safety for all payments made through their platform.

Yes, you can make a bank transfer other than a credit card to your Onlineturkey account.

Yes, the Onlineturkey team takes charge of opening each and every parcel delivered to your Online Turkey address with authority. Please check the list of prohibited items to make sure nothing shipped is against the rules. Click here for the list of products which are not allowed to be sent In the event that Onlineturkey needs to re-package or photograph a parcel, we will inform customers of this prior to opening it.

Delivery time usually ranges from two to five business days, depending on the shipping method selected at checkout..

First, contact your supplier to find out the nature of the gift-wrapping. If the product has been properly purchased and shipped to your Onlineturkey address, it should appear in your account upon receipt.

No, unfortunately we are unable to offer a pick-up service from our warehouse.

You can purchase any item you desire, barring those that are illegal. If you're interested in procuring something more extensive, like furniture, please contact us for approval beforehand.

Yes, you can, you can keep your packages in our warehouse for up to 90 days.

Yes, you can keep 90 days in Online Turkey's warehouse to consolidate and ship your order. Please contact us and we'll take care of the rest

You can use our buying service at to make payments via Western Union or Money Transfer, or you can transfer the funds from your own Turkish credit cards or bank accounts to our website by Credit Card, Money Transfer or Mobile Banking for payment.

If you have searched the spam folder and still cannot locate the e-mail, then you should reach out to the Onlineturkey team to investigate the issue.

If you are unable to view the products you purchased in your Onlineturkey account, contact customer service immediately for assistance. A customer representative can help you resolve the issue.

In order to send the products you have purchased through to your address abroad, they are priced according to the product you will buy and the country you are in, together with customs taxes. You should pay attention to the extra costs that you may encounter in customs clearance of the country you are in or in the transportation of your shipments.

Customs fees are determined according to the total prices of the products you have purchased and the Turkish Customs Law.

You only need to pay us the shipping cost. However, if your package encounters any problems with shipping through customs, it is your responsibility to pay customs fees and carry out customs clearance accordingly. It is recommended that you carefully examine and understand the customs rules applied by the country you wish to ship to.

1.Online Turkey has the right to return the package to the seller by paying certain amounts requested according to the weight and dimensions of the return package. 2.If the customer has to pay the amount due for the return of the package, this fee should be borne by the customer. 3.When you purchase a buy for me service, you will be entitled to return it to the seller at no extra charge.